![]() If the gift card has already been used to redeem a premium subscription, the new account will receive an email confirming that their account is being disabled due to a chargeback. ![]() If you’re running a premium account via a gift card, the account with which that gift card was bought will be disabled and that gift card will be revoked. In case of Premium account for Family, the account of the one who pays is disabled, while all the other linked accounts stay active but are reverted to the free version. An email notification is sent to all the linked accounts when this happens. ![]() In case the person that pays for the premium subscription has reversed the payment via their bank, online payment service (like PayPal) or credit card company, the account is disabled and reverted to a free account with ads. Now, you’ll need to enter the new payment method.Īlso read: Why should you use Spotify especially if you have Google Home Why was your Spotify Premium account disabled? A chargeback has occurred To do that, login to the subscription page on the app, click on Change payment method, tap on Change country and select a new country. To continue with a Premium account in your new country of residence, you’ll need to update the payment method that has been issued there. Note: If you haven’t received an error or an email stating that your account has been disabled, it could also be because you’ve permanently moved to another country. So, let’s take peek into the details of why these two might happen. If your account has been disabled, you’ll receive an email or error message stating one of the aforementioned reasons. The two primary reasons why Spotify might have disabled your account are ‘suspected fraudulent activity’ and if ‘a chargeback has occurred’.
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